Complaints and returns

1. Right of withdrawal
   1. (1) The consumer is not entitled to withdraw from the contract for that in the store sold goods made to order within 7 working days. Due to the personalized nature of our products, it is not possible to return them.
      2. to the consumer in accordance with Article 38 of the Consumer Law no right to withdraw from the contract:
      a) in which the subject of the performance is a non-refabricated thing, produced according to the specifications of the Consumer to meet his individualized needs; -. In the case of a custom-made product.
2. Complaint and warranty
   1. The Sales Agreement covered by the Goods offered by the Store, are brand new and free from physical and legal defects.
   2. The Seller shall be liable to the Consumer under the terms of Article 556 of the Civil Code et seq. for defects (warranty).
   3. If a product defect is found and the Consumer exercises his/her rights under the warranty, the Consumer, under the terms of the Civil Code, has the right to file a complaint within 2 (two) years from the date of delivery of the product, in which he/she may request:
      1. product repair, Or tailoring corrections if the size is ill-fitting.
      2. Replacement of the product with a defect-free one,
      3. Reduce the price of the product,
      4. withdrawal from the sales contract.
   4. It is recommended to include in the complaint, among other things, a brief description of the defect, the circumstances (including the date) of its occurrence, the data of the customer making the complaint, and the customer's request in connection with the defect of the goods.
   5. In order for the Seller to process a complaint, the customer should fill out the complaint form available on the Complaints and Returns page.
   6. The Seller will respond to the Customer's complaint immediately, but no later than within 14 (fourteen) calendar days of receipt of the complaint notification and will notify the Customer of the further procedure.
   7. If the complaint is accepted, the Seller will immediately replace the defective Goods with defect-free Goods or remove the defect.
   8. The goods together with the complaint form should be sent back to the address: Krakow Zakopiańska street, no. 56, loc. 19, 30-435
   9. The seller does not accept any parcels sent back cash on delivery.
   10. Return shipping costs are paid by the customer.
   11. Attachment No. 1: Download the complaint form