Regulamin – Virna

Glossary
1. Regulations - these Terms and Conditions of the Online Store.
2. Store (also Online Store) - an online platform for the sale of Goods under the terms of the Regulations, operating at the following address virnalingerie.co.uk.
3. Customer - A natural person using the Online Store who has full legal capacity.
4. Consumer - a natural person concluding a contract with the Seller within the framework of the Store, the subject of which is not directly related to its economic or professional activity.
5. Personal information - all information concerning an identified or identifiable natural person processed by the Service Provider in order to properly provide the Services specified in these Terms and Conditions, as well as for the purpose of concluding and performing the sales contract and for statistical purposes related to the operation of the online store.
6. Seller - a natural person conducting business under the company IRYNA KAMINSKA, registered in the Central Register and Information on Business Activity (CEIDG) maintained by the Minister of Economy, NIP 6762656618, REGON 526977561.
7. Order - Customer's statement of intent made via the Order Form and aimed directly at concluding a Sales Agreement for the Goods or Goods with the Seller.
8. Order form - an interactive form available in the Store that allows you to place an Order, in particular by adding Goods to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
9. Basket - element of the Store's software, where the Goods selected by the Customer for purchase are visible, and it is possible to determine and modify the Order data, in particular the quantity of products.
10. Goods - movable goods, presented in the Online Store, which may be the subject of a contract of sale to the Customer.
11. Sales contract (hereinafter also as: the Contract) - a sales contract within the meaning of the Civil Code, concluded between the Seller and the Customer using the means of distance communication through the Store, the subject of which are the Goods;
12. Services - services provided by the Service Provider to the Client through the Store (electronically provided services).
13. Service provider - IRYNA KAMINSKA, Kraków, ul. Zakopiańska, No. 56, lok. 19, 30-435 , NIP 6762656618, REGON 526977561 with regard to services provided electronically as provided for in the Regulations.
Preliminary provisions
1. The virnalingerie.co.uk online store, available at virnalingerie.co.uk, is operated by IRYNA KAMINSKA doing business under the name IRYNA KAMINSKA, registered in the Central Register and Information on Business Activity (CEIDG) maintained by the Minister responsible for economy NIP 6762656618, REGON 526977561.
2. These Regulations set out the rules for the conclusion of contracts between the Seller and customers for the sale of Goods, which are in the range of the Store by means of distance communication, as well as the rules for the use by customers of the Store and services available in this Store provided electronically.
3. The Regulations are addressed to and are binding on all Customers of the Store. Customer's use of the Online Store, purchase of Goods at a distance through the Online Store and use of services provided electronically by the Seller as part of the Online Store is possible provided that the Customer has previously read the Regulations and accepted the terms of these Regulations.
4. The Customer should use the Store in accordance with generally applicable laws and in accordance with the provisions of the Regulations. In particular, it is prohibited to:
  1. providing content of an unlawful nature (e.g., content that violates personal rights, as well as other rights of third parties);
  2. Use of the Store in a way that interferes with its operation (e.g. by using certain software);
  3. Providing personal information that is untrue or violates the rights of third parties.
5. To the fullest extent permitted by law, the Seller shall not be liable for any disruptions including interruptions in the functioning of the Store caused by force majeure, unauthorized acts of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
6. Actual use of the Service implies acceptance of these Terms and Conditions.
Technical requirements
1. The use of the Store is possible on condition that the ICT System used by the Client meets the following minimum technical requirements to ensure cooperation with the ICT System used by the Service Provider:
  1. A computer (or other similar device) with access to the Internet, equipped with a web browser (e.g. Internet Explorer, Mozilla Firefox, Chrome, Safari);
  2. JavaScript is enabled in your web browser and cookies are saved;
  3. active e-mail address active phone number.
Contact with the seller and how to communicate
1. By email; email address: sklep@virnalingerie.pl
2. By phone; tel. no. +48 732 593 173
Rules for the provision of services by electronic means
1. With respect to services provided electronically, these Regulations are the regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended).
2. The Internet Store presents information about the Goods in the range of the Internet Store via the Internet and provides the following services electronically:
  1. allows Customers to buy Personalized Goods in the assortment of the Online Store through the Shopping Cart, by using the Order Form (without creating an Account, without logging in),
  2. allows Customers to subscribe to the Seller's newsletter containing commercial information about the Goods - to the Customer's e-mail address (e-mail newsletter).
3. The contract for the provision of services by electronic means is concluded when the Customer completes and confirms the Order Form, the Email Newsletter Consent Form, each of which is available on the site.
4. Any contract for the provision of services by electronic means shall be concluded for an indefinite period of time and may be terminated without notice, by either party at any time and without cause, with the proviso that in the event of termination, each party shall retain the rights acquired prior to termination of the contract for the provision of services by electronic means.
5. The customer terminates the contract for the provision of electronic services for the e-mail newsletter subscription service by checking the box in the received newsletter message stating that the customer does not wish to receive further e-mail newsletters (e-mail newsletter unsubscribe statement).
6. The Seller shall remove the e-mail address from the list of subscribers without undue delay, but no later than within 14 working days from the date of the Customer's request.
7. Notwithstanding the provisions, in case of gross violation of the Terms and Conditions by the Client. The Service Provider is entitled to restrict the Client's access to the Services in whole or in part.
Placing an order and concluding a sales contract
1. Customers purchase Goods through the Online Store by filling out the Order Form on the Online Store, without creating an Account on the Online Store.
2. Information about the Goods on the Store's websites, such as price, description, technical parameters and others, constitute an invitation to conclude a contract, as referred to in Article 71 of the Civil Code.
3. The information provided in the Order Form should be the Customer's data and should be truthful and up-to-date.
4. Placing orders for Goods through the Order Form is possible 24 hours a day, on all days of the week.
5. Placing an order for the Goods requires adding the Goods to the shopping cart and completing all necessary Personal Data (marked with an asterisk) in the Order Form, and confirming by the Customer that he/she wishes to purchase the Goods and is aware that the purchase of the Goods involves an obligation to pay by clicking on the button marked "To Checkout" (offer to conclude a contract of sale of the Goods). In addition, the Customer is obliged to choose:
  1. method of payment;
  2. the method and address of delivery of the Goods;
6. In order for there to be a contract of sale of Goods between the Client and the Seller through the Online Store (a distance sales contract), the Seller should make a statement to the Client about accepting the Client's offer to conclude a contract of sale of Goods. The Seller accepts the offer by sending to the Client's e-mail address provided when registering at the Online Store or when completing the Order Form a confirmation of acceptance of the Client's offer (Confirmation of acceptance of the order for execution),
7. In the confirmation of acceptance of the order for processing, the Seller informs the Customer clearly and distinctly about the order placed, in particular:
  1. About the total price for the Goods including taxes and fees for transportation, delivery or shipping (postal services),
  2. About the main characteristics of the Goods (to the extent appropriate to the type of such Goods, such as model, size, color, etc.),
  3. About the data that allow delivery of the ordered Goods (address data, contact data - provided when placing an order through the Order Form).
8. The Client has the right to cancel the order (withdraw the offer to conclude a contract of sale of the Goods) before receiving from the Seller a confirmation of acceptance of the order for execution. Declaration of intent to cancel the order, the Customer should send to the Seller by e-mail to the address sklep@virnalingerie.pl In the case of effective cancellation of the order, the conclusion of the contract of sale of Goods through the Online Store does not occur - the Customer is not obliged to pay the price and the Seller to release the Goods.
9. After the conclusion of the contract of sale of the Goods, the Seller or its authorized representative may contact the Customer via the e-mail address provided by the Customer or telephone number, in the event that:
  1. proper implementation of the order requires additional arrangements or clarifications;
  2. The goods covered by the Order are not available in the warehouse of the Online Store.
10. In the case specified in paragraph 9.2 above (the Goods are out of stock), the Customer is entitled to have the Goods sent to the Seller at his e-mail address sklep@virnalingerie.pl in an e-mail message to the Seller:
  1. agree to complete the order in its entirety within an extended timeframe that depends on the arrival of the ordered Goods in the warehouse of the Online Store; in this case, the Seller shall provide the Customer with the estimated extended order completion time before the Customer decides on the order completion;
  2. agree to fulfill the order for the remaining part (to the extent of the ordered Goods that are in stock);
  3. Cancel the order in its entirety.
11. In the case of cancellation of the order or fulfillment of the order in the remaining part, the corresponding part of the price paid will be refunded to the Customer within no more than 14 days from the receipt of the corresponding e-mail from the Customer, referred to in paragraph 6.10 above.
Order processing
1. The execution of Orders is carried out only on working days, i.e. from Monday to Friday, excluding public holidays.
2. The seller will proceed with the processing of the customer's order:
  1. in case of payment by traditional transfer - after the payment is credited to the Seller's bank account;
  2. in the case of payment by electronic transfer - upon receipt by the Seller of confirmation of correct execution of payment by the Customer;
3. The expected lead time of the Seller is up to 7 working days, calculated from the next working day. An order is considered completed when it is transferred (shipped) to the entity performing the delivery of the ordered Goods. Shipments are handed over to the entities performing the delivery only on working days, until 5:00 pm on a given working day.
Price and method of payment
1. All prices of the Goods in the Online Store are given in Polish zloty (PLN) and include all taxes such as VAT, customs duties.
2. The prices of the Goods on the website of the Online Store do not include shipping costs.
3. In case the Goods come in different options (i.e. size, color, length, etc.), the prices of the specific options of the Goods may differ. Then the prices of specific options of the Goods are strictly and precisely detailed indicated and visible to the Customer in the Cart. These prices are already visible to the Customer when adding the Goods to the shopping cart.
4. After adding the ordered Goods to the shopping cart, the Customer selects the form of delivery of the Goods and and the form of payment for the Goods. He is then provided with information about the total value of the order taking into account the cost of delivery, transportation or any other costs. Detailed rules for determining the final cost of delivery of the Goods, which the Customer is obliged to bear, are specified in Section IX Delivery.
5. The customer has the option to pay the price of his choice:
  1. via Service Przelewy24 via PayPro Spółka Akcyjna with its registered seat in Poznań at 8 Pastelowa Street, 60-198 Poznań. via:
    1. electronic (online) bank transfer;
    2. with BLIK code
  2. via gift card.
6. The Online Store reserves the right to make changes on an ongoing basis in both the prices of the Goods presented in the Online Store and in the amount of charges for delivery of the Goods to the address provided by the Customer. However, each change in the price lists does not apply to Customers who placed orders before the changes in the price lists were introduced.
Delivery
1. Delivery of the Goods shall be made in the manner selected by the Customer and specified in the order.
2. Delivery is made through the service provider Inpost, Poczta Polska or DPD, depending on the form of delivery chosen by the Customer.
3. Delivery of the Product to the Customer is free of charge.
4. The expected delivery time of the Goods on the territory of Poland is up to 2 working days counted from the working day following the day of shipment by the Seller.
5. The Seller recommends that the Customer check the contents of the parcel at the time of receipt from the courier. If the shipment bears traces of any damage, destruction, crushing, staining, the Seller recommends that a report of damage to the shipment (or its contents) be made.
Right of withdrawal
1. (1) The consumer is not entitled to withdraw from the contract for that in the store sold goods made to order within 7 working days. Due to the personalized nature of our products, it is not possible to return them.
  2. to the consumer in accordance with Article 38 of the Consumer Law no right to withdraw from the contract:
  a) in which the subject of the performance is a non-refabricated thing, produced according to the specifications of the Consumer to meet his individualized needs; -. In the case of a custom-made product.
Complaint and warranty
1. The Sales Agreement covered by the Goods offered by the Store, are brand new and free from physical and legal defects.
2. The Seller shall be liable to the Consumer under the terms of Article 556 of the Civil Code et seq. for defects (warranty).
3. If a product defect is found and the Consumer exercises his/her rights under the warranty, the Consumer, under the terms of the Civil Code, has the right to file a complaint within 2 (two) years from the date of delivery of the product, in which he/she may request:
  1. product repair, Or tailoring corrections if the size is ill-fitting.
  2. Replacement of the product with a defect-free one,
  3. Reduce the price of the product,
  4. withdrawal from the sales contract.
4. It is recommended to include in the complaint, among other things, a brief description of the defect, the circumstances (including the date) of its occurrence, the data of the customer making the complaint, and the customer's request in connection with the defect of the goods.
5. In order for the Seller to process a complaint, the customer should fill out the complaint form available on the Complaints and Returns page.
6. The Seller will respond to the Customer's complaint immediately, but no later than within 14 (fourteen) calendar days of receipt of the complaint notification and will notify the Customer of the further procedure.
7. If the complaint is accepted, the Seller will immediately replace the defective Goods with defect-free Goods or remove the defect.
8. The goods together with the complaint form should be sent back to the address: Krakow Zakopiańska street, no. 56, loc. 19, 30-435
9. The seller does not accept any parcels sent back cash on delivery.
10. Shipping costs are paid by the customer.
11. Attachment No. 1: Download the complaint form
Online store reviews
1. A customer of the Online Store has the opportunity to voluntarily and free of charge give feedback on purchases made in the Online Store.
  The subject of the opinion may also be an evaluation, photo or review of the purchased product in the Online Store.
2. The Seller, after purchases made in the Online Store, sends an email to the Customer with a request for an opinion and a link to an online form for giving an opinion - the online form allows you to answer the Seller's questions about your purchases, evaluate them, add your own description regarding the opinion and a photo of the purchased product. In the absence of an opinion after receiving the first invitation to give an opinion, the Seller will resend the invitation.
3. An opinion can only be given by a customer who has made purchases from the Seller's Online Store.
4. Opinions given by the Customer are published by the Seller in the Online Shop and the TrustMate.io business card
5. Issuing an opinion may not be used by the Client for unlawful activities, in particular, for actions constituting an act of unfair competition against the Seller, or actions violating personal rights, intellectual property rights or other rights of the Seller or third parties.
6. An opinion can be issued only for the actual products purchased from the Seller's Online Store. It is prohibited to conclude fictitious/apparent sales contracts for the purpose of issuing an opinion. Also, the author of the opinion cannot be the Seller himself or his employees regardless of the basis of employment.
7. The issued opinion can be removed by its author at any time.
8. The processing of data for the purpose of sending an email requesting an evaluation of the Store and/or Goods/Product is carried out on the basis of Article 6(1)(f) RODO, and this processing is carried out for the legitimate purpose of the data controller (Seller), which is to improve the offer and/or Goods/Product and/or Store by collecting reliable opinions about them by the Store owner.
9. The Buyer's personal data, in particular his e-mail address, is made available to the entity Krajowy Rejestr Opinii SA, based in Wrocław at pl. Solny 15, 50-062 Wrocław, and is used only to verify that the person making the evaluation is actually the person who ordered the Goods/Product in question.
Out-of-court ways of dealing with complaints and redress of grievances
1. Detailed information on the consumer's ability to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and websites of county (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following web addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of out-of-court means of complaint handling and redress:
  1. The consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
  2. The Consumer shall be entitled to apply to the provincial inspector of the Commercial Inspection, in accordance with Article 36 of the Act of December 15, 2000 on Commercial Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
  3. A consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, the Association of Polish Consumers).
  4. The consumer has the right to use out-of-court means of complaint handling and redress. For this purpose, he can file a complaint through the EU online ODR platform available at: http://ec.europa.eu/consumers/odr/.
Personal data in the Online Store
1. The administrator of Customers' personal data collected through the Online Store is the Seller.
2. Customers' personal data collected by the administrator through the Online Store for the purpose of executing the Sales Agreement, and if the Customer agrees - also for marketing purposes.
3. Recipients of personal data of Customers of the Online Store may be:
  1. In the case of a Customer who uses postal or courier delivery method in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected carrier or intermediary performing shipments on behalf of the Administrator.
  2. In the case of a Customer who uses electronic or credit card payment method in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store.
4. The customer has the right to access the content of his data and to correct or delete it.
5. Provision of personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary for the conclusion of the Sales Agreement results in the inability to conclude the agreement.
6. Specific rules for the processing of personal data by the Seller are set out in the Privacy and Cookies Policy.
Final provisions
1. Contracts concluded through the Online Store are concluded in the Polish language.
2. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, i.e.: changes in legislation, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Client about each change at least 7 days in advance.
3. In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: Civil Code; Law on Providing Electronic Services; Law on Consumer Rights, Law on Personal Data Protection.